Cancellation & Refund Policy

Effective Date: 1 April 2025

Business Name: Lifestyle Training Centre®

Business Address: V/994, MG Road, near Revenue Divisional Office, Adoor, Kerala 691523

Email: mail@goltc.in | Phone: +91 9886926773

1. Introduction

At Lifestyle Training Centre®, we aim to provide a transparent, student-friendly refund process while ensuring fair protection for our digital and physical resources. This policy outlines the terms under which cancellations and refunds are granted across all our products and services.

2. Cancellation Terms

2.1 Digital Products (e.g., Online Courses, eBooks)

You may cancel within 48 hours of purchase for a full refund, provided no content has been accessed.
After 48 hours or once content has been accessed, refunds are no longer eligible.

2.2 Physical Products (e.g., Printed Study Materials, Kits)

You may cancel your order within 7 days of receipt.
Items must be unused, unopened, and in resellable condition.
Opened or damaged items are not eligible for refund.

2.3 Subscription Services (e.g., Live Classes, Coaching Plans)

Subscriptions may be cancelled before the next billing cycle.
We do not offer partial refunds for an ongoing or completed cycle.
If no classes have been attended within the first 7 days, a full refund may be issued upon request.

3. Refund Eligibility

Refunds are offered only when the following conditions are met:

Requests are submitted within the applicable window (48 hours for digital, 7 days for physical).
For physical items, the product must be returned in original, undamaged condition.
Digital content must not have been accessed (this includes viewing videos or downloading materials).

4. Non-Refundable Items

Opened, damaged, or used physical products.
Accessed or downloaded digital content.
Customised or personalised orders.
Processing and transaction fees.

5. Refund Procedure

Send a refund request to mail@goltc.in with your order number, full name, and reason for cancellation.
We will respond within 2–3 business days to verify eligibility and request additional documentation if needed.
If approved, refunds will be processed via the original payment method within 5–7 business days.

6. Processing Fees

Any third-party transaction fees incurred (e.g., Razorpay, international gateways) are non-refundable.

7. Policy Updates

This policy may be updated periodically. The effective date above reflects the last revision. Please check this page regularly for changes.

8. Contact Us

If you need help with a cancellation or refund, please reach out to:

Lifestyle Training Centre®
V/994, MG Road, near Revenue Divisional Office,
Adoor, Kerala 691523, India
📧 mail@goltc.in | 📞 +91 9886926773