Asked for 26 sep 2020  OET speaking session

PARENT. Role play. SETTING: City Clinic
You are the parent of a 4-year-old girl who has a suspected bladder infection, which she gets frequently. The doctor has requested a urine sample, and you see the nurse to get a sample bottle and to check the procedure for getting the urine sample.  TASK:  •When asked, say you need to get a urine sample for your daughter, who’s only four. Say you want to check that you just need to get her to pee into a container and then collect the sample from that. •Say you’ll follow the nurse’s instructions. Ask how quickly you need to bring the urine sample to the clinic. •Say your daughter keeps getting bladder infections, and you don’t think this problem will be resolved soon. •Say the doctor gave you lots of advice, for example, about hygiene, which you have been following. Admit it’s really difficult to get your daughter to drink anything, and she doesn’t like using the toilet at nursery. •Say that you are glad it is just a phase, and you’ll get the sample done as quickly as you can.
NURSE. Role play. SETTING: City Clinic
You see the parent of a 4-year-old girl who has a suspected urinary tract infection (UTI), which she gets frequently. You give the parent a sample bottle and advice on the procedure for collecting a urine sample, which the doctor has requested.  TASK   Find out the reason for the parent’s request to see you.  Outline the urine collection process (e.g., get girl to drink water to fill bladder, collect mid-stream, use sterile sample bottle, etc.). Stress importance of not contaminating the sample (e.g., unreliable test results, cause of bladder infections not identified, etc.).  Outline the next steps after sample collection (taken to the clinic within 12 hours, initial dipstick test, full lab analysis if needed, etc.)  Give information about bladder infections in children (e.g., common, caused by reluctance to pee/lack of hydration, etc.). Establish what advice the doctor gave the parent (hygiene, cotton underwear, unscented/unperfumed products, etc.).  Reassure the parent about child not using the toilet at nursery (e.g., common phase, will grow out of it as she gets used to the teachers, etc.). Give advice on hydration (e.g., fruit, ice blocks, etc.)

View sample role play on YouTube

Role pay script from live speaking

Nurse: Hi, I am John, one of the registered nurses working here in this clinic. How can I help you today?

Patient: Hi John. I am Sheena. Um, I’m actually here for my daughter, and she is suspected of suffering from a urinary tract infection.

Nurse: I’m so sorry to hear that.

Patient: It’s okay. Actually, the doctor has requested us to get a urine sample, so I’m here to collect a sample bottle in order to collect her urine sample. Would you help me with that?

Nurse: Certainly. But before we proceed any further, I’d like to collect some information for documentation purposes. Is that all right?

Patient: Sure.

Nurse: How old is your daughter?

Patient: She is four.

Nurse: And do you know how to collect this urine sample?

Patient: Yeah, I guess so. Is there anything that I should do extra? I thought I just had to get my daughter to pee, collect the sample, and bring it to the lab. Am I thinking correctly?

Nurse: Yes, you are right. However, let me explain to you the proper procedure so that you can do it accurately. May I?

Patient: Sure.

Nurse: Please make sure that your daughter drinks plenty of water first.

Patient: Okay.

Nurse: When she pees, do not collect the sample immediately, but wait for a few seconds and collect the midstream urine so that you get a proper sample. Do you understand?

Patient: Oh, okay. That makes sense.

Nurse: And please make sure that the sample does not get contaminated by any means. If it gets contaminated, it would result in unreliable test results, and the doctors may not be able to identify the exact reason for the infection or pinpoint the proper cause. Do you understand?

Patient: Yeah, I’ll make sure that the sample is not contaminated. You know, I get frustrated at times; my daughter keeps getting this infection. I don’t know why, and I don’t know how long I have to keep bringing her to the hospital and so on.

Nurse: I certainly understand your concern, but don’t worry. This is just a phase in her life. It is quite common with children, particularly children of your daughter’s age.

Patient: Uh-huh, okay.

Nurse: So, has the doctor given you any advice regarding how to manage this condition?

Patient: Actually, the doctor has told me a lot of things. I recollect him talking about the importance of following hygiene and so on.

Nurse: Yes, hygiene plays a vital role here, particularly in this condition. Please also make sure that your daughter wears cotton underwear. Moreover, she should avoid scented and perfumed products. Do you understand?

Patient: Yes, I do understand. Thanks for that. One more thing, I really can’t get her to drink water. She doesn’t like drinking water, and she does not like using the toilets at nursery. I don’t know what to do.

Nurse: I totally understand your concern, but do not worry. This is just a common phase and is quite common among children of this age. Your daughter will just grow out of it. Do you understand?

Patient: Oh, okay. That’s a good thing, and I’m relieved to hear that it’s just a phase.

Nurse: Yes, definitely. I can give you a few tips to improve her hydration. If she does not like drinking water, you can introduce fruits and even ice blocks to her. In that way, somehow, she’ll get water into her system. How does that sound?

Patient: That sounds brilliant! I can definitely do that.

Nurse: Okay. Is there anything else that you would like to ask me?

Patient: No, I’ll just get the bottle, collect the sample, and bring it back to you as soon as possible. Thank you so much for listening to my concern and explaining all these things. I appreciate it.

Nurse: You’re welcome. I’ll provide you with a sample bottle, and you can bring it within 12 hours. Please remember not to collect the urine immediately but to collect the midstream urine. We will start with a dipstick test and may also go for a full lab analysis. Please remember, this is just a phase in your daughter’s life, and she will grow out of it. Make sure that she follows proper hygienic practices and wears cotton underwear, avoiding scented and perfumed products. Okay?

Patient: All right, thank you.

Nurse: So, I’ll see you next time.

Patient: Thank you.